Return & Refund Policy

Effective Date: July 2026

At Omnia Collections, customer satisfaction is important to us. Please read our return policy before placing your order.

In-Stock Items

Returns are accepted within 14 days of delivery. To qualify for a return, items must be:

• Unworn
• Unwashed
• In their original condition
• Have all original tags attached

How to Initiate a Return

To start a return, email us at omniacollectionscb@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days of us receiving the returned item. Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, contact us within 7 days of delivery. We will cover return shipping and issue a full refund or send a replacement at no cost to you.

Pre-Order Items

Pre-order items are made available before they are ready to ship. By purchasing a pre-order item, you understand and agree that:

• Production and shipping times are estimates and may change
• Your order will ship once the pre-order item becomes available
• Pre-order purchases cannot be canceled after 24 hours from the time the order is placed
• Once delivered, pre-order items follow the same 14-day return policy, provided they are unworn and in their original condition